TUTORING PROGRAM
Tutees
- I purchased a yearly subscription with StudySoup which will end on November 2019. I have canceled this to avoid getting charged again, but aside from the study guides can I also use your tutoring program?
- Is there a trial period/session?
- If I have complaints regarding my tutor or how the session was run, who should I contact?
- Can I rate my tutor?
- What if my tutor can’t help me with a specific question that I have - can I get a refund? What if I don’t like my tutor (he was rude, unprofessional, etc) - can I get a refund? What would be the refund policy for this?
- Will my tutor provide me with materials which I can then review after the session?
Tutors
- Can a tutor get terminated or be denied payment if complaints arise? Will we get a fair chance of explaining our side?
- If tutees don’t like their tutors and decide not to pay them, will that tutor’s pay be withheld?
- Will I prepare logs/reports after every session to be submitted to StudySoup?
- Can I have as many tutees as I can?
- I am a teacher/professor - can I participate in this tutoring program?
- Could tutees only be classmates? Or could we also tutor students from other schools?
SELLING NOTES
Signing Up
- What is StudySoup?
- How do I activate my account?
- Can I use my Facebook to sign up?
- Do I have to sign a contract to be an Elite Notetaker?
- What information do I have to provide to sign up?
- Does it cost money to be an Elite Notetaker?
Benefits
Classes
- How do I choose the right class?
- How many classes can I submit materials for?
- How do I add or edit my courses and exam dates?
- Can I wait until I start school to decide which classes to post for?
- How do I let my classmates know I am uploading notes?
- Can I still upload even if there are not 50+ students in my class?
Notes
- What kind of materials should I be creating for making the most money?
- How do I upload my notes?
- Are there quality tests for notes?
- I uploaded my study material but my classmates / I can't view them! Why?
- What happens if no one downloads my notes?
- Are we required to post notes every day?
Uploading/Processing
- What is a Study Guide? (and how do I upload it?)
- My class has exams, but we don't call them midterms. Can I upload study guides for those?
- Do all my notes have to be in PDF format?
- What if we forget to upload notes?
- How long do the notes take to process?
- Can I upload flash cards as a study guide and still get paid?
Sharing
Editing Notes
Payment Options
- How do I get paid?
- When do I get paid?
- How do I add a payout preference?
- How soon will I receive my money after cashing out?
- Do I need to pay taxes on my StudySoup earnings?
- I'm on the quarter system. Is all the payment info the same as payment for semester schools?
Profile
- How can I be removed from the email list?
- Upon signing up, my email address was misspelled. Is there a way to change/edit it, without creating another account?
- I asked for my account to be deactivated but I changed my mind now. Can you still reactivate it and let me have access to my uploaded materials?
- Does filling out all my personal information make me seem more professional on StudySoup?
- Can anyone see my phone number and email?
- Can I leave my email and phone number off of the site?
Legal Issues
School Affiliation
Karma Points
Referrals
BUYING NOTES
Source of Notes
Cancelling subscription
Pricing
Purchased materials
- There is already a StudySoup guide/manual under My Purchases, is that free?
- Can I ever get a refund if the notes I bought are not accurate?
- Is there a limit to the amount of notes I can download?
- Does the student who posted them have the right to take the notes offline, and how does that affect me?
- Can the whole document be viewed before purchasing study material?
- How long will the study materials stay on my page after I purchase them?
Finding material
- Where can I find the search bar to find material?
- Is there any sort of free trial download?
- Can I contact the student who posted the notes?
- How do I search for study material specific to my class?
- How do I find my classmate's notes if the link doesn’t work?
- Will my search give me just my class notes or notes from other schools?
Subscription options
- How do I subscribe to StudySoup?
- What is the refund policy?
- Can I use Karma Points instead of a subscription to purchase study material?
- When is my account billed during the month?
- Will I get a proof of purchase with my subscription?
- Can I download notes without subscribing?
Downloading material
Karma points
Privacy
- Does StudySoup use my personal information in any commercial ways?
- Who sees or moderates my account?
- If I want to stop purchasing notes is there a way to fully delete my account?
- Do I input my credit card info through a secure server?
- If I create an account via Facebook, will that create a hyperlink to my account or will the info remain private?
- Can I change or edit my privacy settings?
CAMPUS MARKETING COORDINATORS
Marketing Coordinators
- What are StudySoup Marketing Coordinators?
- What is the StudySoup Marketing Coordinator program?
- How Do I Sign Up?
- Who is eligible to participate?
- Are Campus Marketing Coordinators Paid?
- Do I need prior marketing experience to apply?